restory: chill electronics repairs how do ratings work Guide

How Do Ratings Work in ReStory: Chill Electronics Repairs?

Customer ratings in ReStory: Chill Electronics Repairs are tied to more than just your repair quality. Your shop's cleanliness, decoration level, and story progression can all trigger lower or higher star reviews. This guide explains how the rating system works, why you might suddenly see 3-star reviews despite a spotless shop, and the exact steps to get back to 5-star ratings.

Direct Outcome

By following the steps below, you will:

• Understand why your shop gets rated below 5 stars
• Know what to clean, decorate, and discard to improve your rating
• Learn the story milestone that can temporarily block 5-star reviews
• Restore consistent 5-star ratings and keep them

What Affects Your Shop Rating

Player reports from the Steam Community indicate that several mechanics influence the star rating you receive after each repair job. Based on community reports, these factors matter:

Prerequisites Before You Start

Before you can reliably get 5-star ratings, make sure you have:

• Access to the trash bin (you need it to discard clutter)
• The ability to buy decorations or shelves from the store
• Progressed far enough in the story to unlock the laptop repair job for the drunk man

If you haven't reached the laptop repair job yet, you may still get 3-star reviews no matter how clean or cozy your shop is.

How the Rating System Works (Step-by-Step)

Step 1: Clean All Removable Clutter

The first thing to check is your shop for items that can be picked up and thrown away. Community reports mention a newspaper hanging above the main set of shelves that many players miss. You should also look for:

• Newspapers
• Empty boxes (especially the ones deliveries arrive in)
• Any object that highlights when you hover near it and prompts you to discard it

When you throw away a box or other removable item, you earn +1 Zen point. This adds up quickly and improves your shop's atmosphere.

Step 2: Maximize Your Zen Points with Decorations

Your "coziness" score is directly tied to Zen points. Players report that adding shelves and decorations significantly improves ratings. The more Zen points you have, the better your shop feels to customers.

Buy shelves and decorations from the store and place them in your shop. Every decoration adds to your total Zen score, so fill empty wall and floor space.

Step 3: Paint the Walls

One player reported that buying a paint bucket from the store to repaint the walls made the shop look "a lot nicer." This appears to be another way to improve the customer's perception of your shop.

Check the store for a paint bucket and apply it to your walls to boost your shop's appearance.

Step 4: Complete the Story Milestone (Laptop Repair)

This is the most important step. Several players report that after a specific story moment, a character tells you, "You won't get any more 5 star reviews from now on." From that point, you'll receive 3-star reviews even with a clean, decorated shop.

To fix this, you need to repair a new item for someone in the story. The community reports specifically mention repairing a laptop for a drunk man. After completing this repair, the story confirms you shouldn't have rating issues anymore, and 5-star reviews resume.

Step 5: Maintain Cleanliness and Decor

After unlocking 5-star ratings again, keep your shop clean and your Zen points high. Continue to:

• Discard boxes immediately when you receive them
• Remove any new clutter that appears
• Add decorations as you earn more money

Common Mistakes That Cause Low Ratings

Missing Hidden Clutter

The newspaper above the main shelves is easy to miss. It hangs down and doesn't look like a typical trash item. Players who thought their shop was spotless discovered this newspaper was still there.

Ignoring Story Progression

If you're stuck with 3-star reviews and your shop is clean and decorated, the most likely cause is the story milestone. You cannot fix this with cleaning alone. You must progress the story by repairing the laptop for the drunk man.

Not Decorating Enough

Cleanliness alone isn't enough. One player noted that you need to "decorate to gain a lotta zen points" with shelves and decorations. A clean but empty shop may still receive lower ratings.

Forgetting to Throw Away Boxes

Every box you receive from deliveries can be discarded for +1 Zen. Players who skip this miss out on an easy way to boost their coziness score over time.

Advanced Tips for Consistent 5-Star Ratings

Prioritize the Laptop Repair

If you've hit the story milestone that blocks 5-star reviews, make the laptop repair your top priority. Until you complete it, every job you finish may result in a 3-star review regardless of your shop's condition.

Stack Zen Points Early

The +1 Zen from discarding boxes seems small, but it adds up over dozens of deliveries. Make discarding boxes a habit from the very beginning of the game.

Decorate Before You Need It

Don't wait until you get bad reviews to add decorations. Build up your Zen score before the story milestone hits, so you're already in a strong position when 5-star reviews unlock again.

Combine Paint, Decor, and Cleanliness

Players who reported success combined all three: painted walls, high Zen points from decorations, and a thoroughly cleaned shop. These factors appear to work together rather than independently.

Related Guides

• How Long to Beat ReStory: Chill Electronics Repairs
• How to Clean in ReStory: Chill Electronics Repairs
• How to Sell in ReStory: Chill Electronics Repairs
• ReStory: Chill Electronics Repairs Demo Length

Notes on Verification

The information in this guide is based on player reports from the Steam Community discussion forums. The exact Zen point values, the specific story trigger, and the precise effect of painting walls have not been officially documented by the developers. We verified the general mechanics through multiple player accounts but could not independently confirm every detail.